Privacy Policy

1. Introduction

TireOps ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tire shop management software and services (collectively, the "Service"). Please read this policy carefully. By using the Service, you consent to the practices described herein.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you register
• Business Information: Shop name, address, tax ID, and business details
• Customer Data: Information about your customers that you enter into the Service
• Payment Information: Billing address and payment method details (processed securely by Stripe)
• Communications: Messages you send to us for support or feedback

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, and actions taken within the Service
• Device Information: Browser type, operating system, device type, and screen resolution
• Log Data: IP address, access times, and referring URLs
• Cookies: Session and preference cookies for functionality and analytics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations and enforce our terms

4. Information Sharing

We do not sell your personal information. We may share your information only in these circumstances:

• Service Providers: With trusted third parties who assist in operating our Service (hosting, payment processing, analytics)
• Legal Requirements: When required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information
• Aggregated Data: We may share anonymized, aggregated data that cannot identify you

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Employee access restrictions and training
• Secure data centers with physical security measures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information after account closure to comply with legal obligations, resolve disputes, and enforce agreements. Customer data you enter is retained according to your subscription and may be deleted upon request after account termination.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Restrict Processing: Request limitations on how we use your data

To exercise these rights, contact us at support@tireops.com.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in and remember your preferences
• Understand how you use the Service
• Improve performance and user experience
• Provide analytics and usage insights

You can control cookies through your browser settings. Note that disabling cookies may affect certain features of the Service.

9. Third-Party Services

Our Service integrates with third-party services that have their own privacy policies:

• Supabase: Database and authentication services
• Stripe: Payment processing
• Vercel: Hosting and deployment
• Sentry: Error monitoring and reporting

We encourage you to review the privacy policies of these services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

11. Children's Privacy

The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately at support@tireops.com.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at support@tireops.com.

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including access, rectification, erasure, and data portability. Our legal basis for processing your data includes contract performance, legitimate interests, and consent. You may lodge a complaint with a supervisory authority if you believe your rights have been violated.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after changes become effective constitutes your acceptance of the updated policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: